About Kuartos.com

Who is Kuartos.com?
We are a hotel reservation center, based in Cancun, Mexico, combining years of experience in the resort hotel sales and marketing area. Through our Web site we offer the best possible deals for a number of selected hotels.

Where are Kuartos.com?s products?
Mainly in the Mexican Caribbean (Cancun, Cozumel, Playa Del Carmen and the Riviera Maya but we are planning to expand our products and destinations in the near future.

How does Kuartos.com select their products?
We choose our hotels based on demand and on rate structure.

Why choose Kuartos.com for hotel reservations?
We are only involved in the hotel business, not in air or ground transportation. This makes it possible to get the best rates, the quickest reservation confirmation and to offer special deals on short notice. We are constantly in contact with the General Management and Sales and Marketing Division of the hotels.

We are on site and thus able to get the best rooms at the best prices. We can handle any last minute situation because of our presence on the spot.

What is the philosophy of Kuartos.com's web page design?
Kuartos.com has been created with business in mind. It is not an information page about destinations but a reservations center. Kuartos.com has been created in a simple design that allows for quick downloading. The graphics are limited in order to speed up the Web site. The main index page allows you to go to any other Kuartos.com Web page without having to pass through a number of graphical downloads.

The hotel descriptions and photos are optional and in most cases are no more than a link away from the hotel Web page itself.

How are reservations confirmed?
After you submit the Reservation format, we will confirm your request in less than 24 hours. Some hotels allow us to give immediate on-line confirmation. If a room is not available you will be notified of different date and hotel options. Once the reservation and the payment is confirmed, you will get your hotel voucher by e-mail. If you requested a transfer you will get the transfer voucher also by e-mail.

How are payments made?

* For travelers: after submitting your reservation we can accept your credit card information on-line (via our secure connection and CardService Intl / AuthorizeNet credit card processing) or by sending your credit card information by fax Intl +52 (9) 884-9803. Upon confirming your reservation, the total room charge is charged to your credit card 15 days in advance of your first nights stay. For detailed payment information, have a look at our General Policies.

How do I get transportation from the airport to the hotel?
Although Kuartos.com is not a ground handler, we can provide for transportation between the airport and the hotel through third parties. By filling out the Transfer format, you will supply us with all the necessary details of your arrival. The transfer company will assist you throughout your stay and help you in booking tours, excursions, boat trips, diving trips and all kind of local activities.

What if I have to cancel my reservation?
You can cancel reservations at any moment. Some cancellations incur costs. Our General Policies page informs about the details of payment, cancellations and price guarantees.

How can I contact Kuartos.com?
You can reach us by e-mail, telephone, fax (see details in Contact Us). You can also leave messages in our Message Board . Our staff is trained to answer your questions and inform our customers of every relevant destination information on-line and in the shortest possible time.

What other services does Kuartos.com offer?
Monthly drawings allow you to win free stays and other freebees. Every week features various special promotions in different hotels. Tailor made quotations for groups and incentive travel.
Have any questions ? Leave a message on our message board and you?ll get answers from us and others.

Limitations of Responsibility
Kuartos.com will be responsible only for the reservation and not situations inherent to hotel operations.